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Privacy Policy & Terms of Use

Privacy PolicyLast updated: September 2026At Pelvix, we respect your privacy and are committed to protecting your personal information.This Privacy Policy explains how Pelvix ("Pelvix", "we", "us", or "our") collects, uses, stores and protects information when you use the Pelvix website, mobile application and related services (collectively, the "Service").Please read this Privacy Policy carefully so you understand how your information is handled.1. Who We ArePelvix is the operator of the Pelvix website and mobile application.For privacy-related questions or requests, please contact us using the email address above.2. Information We CollectDepending on how you use Pelvix, we may collect the following types of information.Information You ProvideThis may include:Your email address, if you create an account or contact us.
Your selected training goals.
Your selected experience level.
Your preferred training duration.
Your programme and training preferences.
Information you voluntarily provide through support requests or feedback.
Training and Progress InformationIf you use Pelvix's training and progress features, we may collect information such as:Sessions completed.
Programme progress.
Training time.
Streaks and achievements.
Training preferences.
Self-reported progress or scores that you choose to enter.Some of this information may relate to your health, fitness or sexual wellbeing. We treat such information with particular care.Pelvix does not require you to provide medical records or a medical diagnosis in order to use the Service.Device and Usage InformationWe may automatically collect limited technical information when you use the Service, such as:Device type and operating system.
App version.
General usage and interaction information.
Crash and diagnostic information.
Approximate technical information necessary to operate and secure the Service.The exact information collected depends on the services and analytics tools used by the current version of the app.Payment InformationIf you purchase a Pelvix subscription through Apple App Store or Google Play, payment processing is handled by the relevant app store.Pelvix does not receive or store your full payment card number through the app.Your purchase may be associated with information necessary for subscription management, entitlement verification and customer support.3. How We Use Your InformationWe may use information we collect to:Provide and operate Pelvix.
Deliver your training programme.
Personalise your training experience.
Save your progress and preferences.
Provide reminders that you have enabled.
Maintain streaks, achievements and other app features.
Process and manage subscriptions.
Respond to customer support requests.
Diagnose technical problems and improve app performance.
Understand how users interact with the Service.
Protect the security and integrity of the Service.
Prevent fraud, abuse or misuse.
Comply with applicable legal obligations.We will not use sensitive health or fitness information for advertising purposes unless permitted by applicable law and you have provided any consent required.4. Legal Bases for ProcessingWhere UK or EU data protection law applies, we process personal information using appropriate lawful bases.Depending on the circumstances, these may include:Performance of a contract
Where processing is necessary to provide the Service you have requested.Consent
Where we ask you to provide consent, such as for certain optional communications, cookies or other optional processing.Legitimate interests
Where processing is reasonably necessary for purposes such as security, fraud prevention, service improvement and administration, provided those interests are not overridden by your rights.Legal obligation
Where we are required to process information to comply with applicable law.Where we rely on consent, you can withdraw that consent where applicable.5. Health and Sensitive InformationPelvix is a health and fitness application focused on pelvic-floor training for men.Some information you choose to enter into Pelvix may be considered sensitive or health-related personal information.We aim to minimise the amount of sensitive information we collect and only use information where it is necessary to provide or improve the Service.Pelvix does not sell your personal information.We do not use personal health or fitness information for targeted advertising.You should only enter information into Pelvix that you are comfortable providing.6. Information SharingWe may share limited information with trusted third-party service providers where necessary to operate Pelvix.These may include providers for:App infrastructure and hosting.
Analytics and crash reporting.
Customer support.
Subscription and purchase management.
Email or communications.
Security and fraud prevention.Third-party providers are expected to process information only as necessary to provide their services to us and in accordance with appropriate contractual and legal safeguards.We may also disclose information where required by law, legal process, court order or to protect the rights, safety and security of Pelvix, our users or others.7. App Stores and SubscriptionsPelvix may offer paid subscriptions through Apple App Store and/or Google Play.Payments and subscription billing are handled by the relevant platform.Your subscription may automatically renew unless cancelled in accordance with the relevant platform's cancellation procedures.Pelvix does not control the payment processing systems operated by Apple or Google. Their own terms and privacy policies may also apply.8. Cookies and Website TechnologiesOur website may use cookies or similar technologies.Some cookies may be necessary for the website to function correctly.Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.We may use analytics technologies to understand website performance and improve the user experience.You can control cookies through your browser settings and, where applicable, our cookie consent tools.9. Data RetentionWe keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.The retention period depends on the type of information and why we collected it.For example:Account and profile information may be retained while your account remains active.
Training and progress information may be retained while needed to provide your personalised experience.
Support communications may be retained for as long as reasonably necessary to resolve and document the request.
Certain transaction or legal records may need to be retained for longer periods where required by law.When information is no longer required, we will delete it, anonymise it or securely dispose of it where appropriate.10. Data SecurityWe take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.However, no method of transmitting or storing information can be guaranteed to be completely secure.You are responsible for keeping any account credentials or device access information secure.If you believe your account or information has been compromised, please contact us immediately.11. International Data TransfersSome of our service providers may process information outside the United Kingdom or European Economic Area.Where this occurs, we will take appropriate steps to ensure that personal information receives an appropriate level of protection and that any required legal safeguards are in place.These safeguards may include adequacy decisions, standard contractual clauses or other legally recognised transfer mechanisms.12. Your RightsDepending on where you live and applicable law, you may have rights including:The right to access your personal information.
The right to correct inaccurate information.
The right to request deletion of your information.
The right to restrict certain processing.
The right to object to certain processing.
The right to data portability.
The right to withdraw consent where processing is based on consent.
The right to complain to a data protection regulator.To exercise your rights, contact us at:[email protected]We may need to verify your identity before completing certain requests.13. Children's PrivacyPelvix is intended for adults.We do not knowingly collect personal information from children where prohibited by applicable law.If you believe a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.14. Third-Party ServicesPelvix may use third-party services to operate, secure, analyse or improve the Service.The specific providers used may change over time.Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate protections are in place.Where required, our app and website may provide additional information about specific third-party services.15. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time.When we make changes, we will update the "Last updated" date at the top of this policy.If we make material changes that significantly affect how we use personal information, we will provide additional notice where required by law.16. Contact UsIf you have questions about this Privacy Policy or how Pelvix handles your information, please contact:Pelvix
Email: [email protected]If you are located in the UK and believe we have not handled your personal information appropriately, you may also contact the Information Commissioner's Office (ICO).17. Important Health DisclaimerPelvix provides general health, fitness and educational information and guided pelvic-floor exercises.Pelvix is not a doctor, healthcare professional or medical diagnosis service.The information provided through Pelvix is not intended to diagnose, treat, cure or prevent any disease or medical condition.If you experience pain, significant urinary symptoms, persistent sexual difficulties, pelvic-floor problems or any other concerning symptoms, you should seek advice from an appropriately qualified healthcare professional.Do not use Pelvix as a substitute for professional medical advice.

Terms of UseLast updated: September 2026Welcome to Pelvix.These Terms of Use ("Terms") govern your use of the Pelvix website, mobile application and related services (collectively, the "Service").By accessing or using Pelvix, you agree to these Terms. If you do not agree with these Terms, please do not use the Service.1. About PelvixPelvix is a digital health and fitness application designed to provide guided pelvic-floor training, educational information, exercise programmes and progress-tracking tools for men.Pelvix is designed to support general health, fitness and wellbeing.It is not a substitute for professional medical advice, diagnosis or treatment.2. EligibilityYou must meet the minimum age requirements applicable in your country to use Pelvix.Pelvix is intended primarily for adults.By using Pelvix, you confirm that you are legally permitted to use the Service in your location.3. Using PelvixYou agree to use Pelvix only for lawful purposes and in accordance with these Terms.You must not:Use Pelvix for any unlawful purpose.
Attempt to interfere with or disrupt the Service.
Attempt to gain unauthorised access to the app, systems or data.
Copy, reproduce, modify or redistribute Pelvix content without permission.
Reverse engineer or attempt to extract the source code of the Service except where permitted by applicable law.
Use automated systems to access or collect information from Pelvix without permission.
Misuse the Service or attempt to circumvent its security features.
4. Health and Medical DisclaimerPelvix provides general health, fitness and educational information.The exercises and information provided through Pelvix are not intended to diagnose, treat, cure or prevent any medical condition.Results will vary between individuals.Pelvix does not guarantee that using the Service will result in a particular level of pelvic-floor strength, sexual performance, erection quality, ejaculation control or any other outcome.You should not rely on Pelvix as a replacement for professional medical advice.If you have pain, an existing medical condition, significant urinary symptoms, persistent sexual difficulties or concerns about your pelvic floor, consult an appropriately qualified healthcare professional before beginning or continuing an exercise programme.Stop exercising and seek appropriate medical advice if an exercise causes significant pain or concerning symptoms.5. Your ResponsibilityYou are responsible for deciding whether Pelvix is appropriate for you.You should use the exercises according to the instructions provided and avoid exercising beyond your ability.If you are unsure whether pelvic-floor exercises are appropriate for you, speak with a qualified healthcare professional before using the Service.6. SubscriptionsPelvix may offer paid subscription plans.Current subscription options may include:Weekly subscription.
Monthly subscription.
Annual subscription.Prices, introductory offers, trial periods and available plans may vary by country, platform and time.The applicable price will be displayed before you confirm your purchase.7. Free TrialsWhere offered, Pelvix may provide a free trial or other introductory offer.For example, Pelvix may offer a three-day free trial.If you begin a free trial that automatically converts into a paid subscription, you will be charged the applicable subscription price when the trial ends unless you cancel before the trial period expires.The exact trial terms will be displayed at the time you subscribe.Only one introductory offer may be available per eligible subscription or account, subject to the applicable app-store rules.8. Automatic RenewalUnless cancelled, subscriptions automatically renew at the end of each subscription period.For example, a weekly subscription renews weekly, a monthly subscription renews monthly and an annual subscription renews annually.Your payment method will be charged through the relevant app store.You must cancel your subscription before the renewal date if you do not want it to renew.9. Managing and Cancelling SubscriptionsIf you purchased Pelvix through Apple App Store or Google Play, your subscription is managed through the relevant platform.Deleting the Pelvix app does not necessarily cancel your subscription.You must cancel the subscription through the relevant app-store subscription settings.Refunds are generally handled according to the policies of the platform through which the purchase was made.10. Intellectual PropertyAll content contained within Pelvix, including but not limited to:Text.
Graphics.
Branding.
Logos.
Illustrations.
Animations.
Exercise instructions.
Training programmes.
Videos.
Audio.
Software.
Website content.is owned by or licensed to Pelvix and is protected by applicable intellectual property laws.Your subscription gives you a personal, limited, non-exclusive and non-transferable right to use the Service for its intended purpose.You do not acquire ownership of Pelvix's intellectual property.11. User Information and ContentIf you provide information, feedback or other content to Pelvix, you confirm that you have the right to provide it.You grant Pelvix permission to use such information where reasonably necessary to provide customer support, operate the Service, improve the Service or comply with legal obligations.We will handle personal information in accordance with our Privacy Policy.12. Availability of the ServiceWe aim to keep Pelvix available and functioning properly, but we do not guarantee that the Service will always be available, uninterrupted or error-free.We may temporarily suspend or restrict access to the Service for reasons including:Maintenance.
Updates.
Security issues.
Technical problems.
Third-party service failures.
Circumstances outside our reasonable control.
13. Changes to PelvixWe may modify, update, add or remove features from Pelvix from time to time.We may also update training programmes, educational content, functionality and design.We will make reasonable efforts to ensure that material changes do not unfairly disadvantage users.14. Disclaimer of WarrantiesTo the maximum extent permitted by law, Pelvix is provided on an "as available" basis.We do not guarantee that:The Service will meet every user's individual requirements.
The Service will always be uninterrupted.
The information will always be complete or error-free.
You will achieve a particular health, fitness or sexual outcome.
The Service will be suitable for every individual.Nothing in these Terms excludes or limits any consumer rights or other rights that cannot legally be excluded or limited.15. Limitation of LiabilityTo the maximum extent permitted by applicable law, Pelvix and its operators will not be responsible for indirect, incidental, special or consequential losses arising from your use of the Service.Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited.Nothing in these Terms affects your statutory consumer rights.16. TerminationWe may suspend or terminate access to Pelvix where we reasonably believe that you have:Breached these Terms.
Misused the Service.
Attempted to compromise the security of the Service.
Used the Service unlawfully.You may stop using Pelvix at any time.Termination does not automatically cancel subscriptions purchased through an app store. Subscription cancellation must be completed through the relevant platform.17. PrivacyYour use of Pelvix is also subject to our Privacy Policy.Our Privacy Policy explains how we collect, use, store and protect personal information.18. Third-Party ServicesPelvix may rely on third-party platforms and services, including app stores, hosting providers, analytics providers and payment platforms.Your use of third-party services may also be subject to their own terms and policies.Pelvix is not responsible for services that are operated independently by third parties.19. Governing LawThese Terms are governed by the laws of England and Wales, unless applicable consumer protection law in your country requires otherwise.Where you are a consumer, you may also have mandatory legal rights and protections under the laws of your country of residence.20. Changes to These TermsWe may update these Terms from time to time.When we make changes, we will update the "Last updated" date at the top of this page.Your continued use of Pelvix after updated Terms become effective means that you accept the updated Terms, to the extent permitted by law.21. ContactIf you have questions about these Terms or Pelvix, please contact:Pelvix
Email: [email protected]22. Entire AgreementThese Terms, together with our Privacy Policy and any additional terms presented to you when using particular Pelvix features, form the agreement between you and Pelvix regarding your use of the Service.If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.